A Light-Hearted Guide to Dealing with Difficult People at Work

“The key is not to prioritise what’s on your schedule, but to schedule your priorities.” – Stephen Covey

We’ve all been there. That colleague who seems to have a PhD in pushing your buttons, the office drama enthusiast who turns every meeting into a soap opera, or the perpetual complainer who could find fault with free pizza. While you can’t control their behaviour, you can control your response. Enter the JADE method – Don’t Justify, Argue, Defend, or Explain. This approach can save your sanity and maybe even make those workplace challenges a tad more entertaining.

Don’t Justify

Ah, justification – that irresistible urge to prove you’re right, even when nobody asked. It’s like trying to convince your cat why it should use its expensive bed instead of the cardboard box it came in.

What It Looks Like:

Picture Sarah from accounting, who always questions your expense reports. You find yourself writing paragraph-long emails explaining why that client lunch at Chipotle was absolutely necessary for business development.

What To Do Instead:

• Keep responses brief and factual: “The expense follows company policy.”
• Use the broken record technique: Repeat the same simple statement without elaboration.

Real-World Example:

Difficult Coworker: “I can’t believe you took lunch at 1 PM instead of noon. That’s not how we do things here.” Old You: “Well, you see, I had this important call, and then my morning got backed up because the printer jammed, and Mercury is in retrograde…” New You: “1 PM works best with my schedule. Thanks for understanding!”

Remember: You don’t need to justify your legitimate choices any more than you need to justify why you prefer chocolate ice cream over vanilla. It is what it is.

Don’t Argue

Arguments at work are like trying to teach a fish to juggle – frustrating, pointless, and likely to leave everyone irritated and confused. When someone’s itching for a fight, refusing to engage isn’t being passive; it’s being emotionally intelligent.

What It Looks Like:

Meet Bob from IT, who insists that your computer problems would disappear if you just switched to his preferred operating system. He’s ready to die on this hill, and he’s prepared to take you with him.

What To Do Instead:

• Practice the art of the strategic subject change.
• Master the non-committal “hmm” (bonus points for varying the pitch.)

Real-World Example:

Bob: “This wouldn’t have happened if you were using LinuxExtremePro2000!” Old You: “Actually, studies show that my current system is more efficient for our specific needs, and here are fifteen reasons why…” New You: “Interesting perspective, Bob. Hey, did you catch the game last night?”

Think of arguments like quicksand – the more you struggle, the deeper you sink into the unproductive abyss.

Don’t Defend

Defending yourself at work can feel as natural as checking your phone during a boring meeting. But just like that phone check, it’s usually unnecessary and can get you into serious trouble.

What It Looks Like:

Enter Linda, the self-appointed Office Protocol Officer, who’s horrified that you used Calibri instead of Arial in your presentation. She’s convinced this choice reflects poorly on your professional judgment, your upbringing, and possibly your entire generation.

What To Do Instead:

• Embrace the power of “I appreciate your feedback.”
• Perfect your “fascinated scientist” expression while observing their behaviour.

Real-World Example:

Linda: “I can’t believe you didn’t CC the entire department on that email about the missing break room spoon.” Old You: “I only included relevant team members because studies show that unnecessary CCing reduces productivity and besides…” New You: “Thanks for letting me know your preference. I’ll keep that in mind.”

Remember: Your work should speak for itself. If it doesn’t, no amount of defending will make it better. If it does, no amount of criticism can make it worse.

Don’t Explain

Explaining is like trying to fill a bottomless cup – no matter how much you pour in, some people will always want more. Save your breath for cooling your coffee instead.

What It Looks Like:

Meet Tom, who needs to understand the complete psychological, philosophical, and metaphysical reasoning behind why you chose to use blue sticky notes instead of yellow ones.

What To Do Instead:

• Perfect the art of the concise response.
• Master the “that’s just how it is” shrug.

Real-World Example:

Tom: “But WHY did you start the meeting at 10:05 instead of 10:00?” Old You: “Well, you see, I was following this fascinating time management article that suggests slight delays can actually increase attendance and engagement, and there’s this whole psychology behind it…” New You: “That’s when the meeting was scheduled. Shall we review the agenda?”

Further useful phrases:

• “I hear what you’re saying.”
• “I’ll give that some thought.”
• “Let’s focus on the task at hand.”
• “That’s an interesting perspective.”
• “I’ve made my decision on this.”

0bviously, the No-JADE approach doesn’t always work and isn’t always appropriate, but it can significantly reduce the time you waste trying to deal with impossible difficult people.

Success Stories

Consider Maria, who used to spend hours crafting detailed emails defending her project timelines to sceptical stakeholders. After embracing the no-JADE approach, she simply started responding with “The timeline is set based on our resources and requirements. I’ll update you on our progress at the next check-in.” Miraculously, the universe didn’t implode, and she gained back hours of her life.

Or take James, who stopped explaining why he couldn’t attend every single optional team happy hour. Instead of providing elaborate explanations involving his dog’s therapy sessions and his commitment to underwater basket weaving, he now simply says, “I won’t be able to make it. Have fun!” Revolutionary.

Or Louise, who attended a From Troubled to Triumphant: Finding Solid Ground During Life Transitions retreat a year after she walked the last 100km of the Camino de Santiago de Compostela in Spain.

She had many fascinating stories to share about her adventure and about the sometimes difficult people she came across during her walk: “I always thought I had the patience of a saint. You know, the kind of person who smiles through chaos, listens empathetically when your coworker spends another lunch hour ranting about their neighbour’s cat destroying their garden, and graciously lets someone with three items cut ahead in the grocery line. But somewhere along the way—probably in my early 50s—my patience decided to pack its bags and go on a permanent vacation.

So, naturally, I decided to walk the Camino de Santiago. Because what better way to find inner peace and figure out how to deal with difficult people than walking 30 kilometers a day with a bunch of strangers?

It didn’t take long for my fellow pilgrims to reveal themselves as messy humans—just like me. There was Mary, the serial over-sharer who felt the need to recount her entire dating history by Day 2. Tim, who somehow managed to mansplain how to tie your bootlaces. And Carol, bless her heart, who treated every group discussion like her personal TED Talk.

On Day 3, I found myself trudging along a particularly rocky stretch of the Camino, stuck between Tim, who was explaining the “optimal pace” for hill climbing, and Mary, who was oversharing about her ex-husband’s toenail fungus. My inner monologue went something like this: Why did I think this was a good idea? Can I fake an ankle sprain? Do Spanish doctors prescribe wine?

You can’t control difficult people. Believe me, I’ve tried. I’ve written carefully worded emails, subtly redirected conversations, even practised deep breathing while smiling through gritted teeth. Walking the Camino, listening to Tim and Mary go at it for hours on end, I had a revelation: I didn’t have to engage.

Instead of mentally drafting my snarky comeback to Tim’s lecture on hydration protocols, I focused on the sound of my boots crunching against the gravel. Instead of nodding along to Mary’s tall tales, I simply let her words fade into the background.

And it was… liberating.

On the Camino, you’re never really stuck with anyone. If someone’s getting on your nerves, you can slow down, speed up, or claim you need to “adjust your pack straps” (my go-to excuse). You can set boundaries without being a jerk. It’s okay to say, “Hey, I need some space,” or “Let’s shelf this for now.” You’re not responsible for fixing other people or accommodating every quirk. (Repeat that to yourself until it sticks.)

Difficult people won’t magically stop being difficult, but how you deal with them? That’s entirely up to you. 💪

If you want to walk the Camino, I highly recommend the more structured and supportive approach of Margaretha’s Camino de Santiago Walking retreats – no heavy rucksack to lug around, no desperate search for a bed every night, scrumptious homegrown and homemade food every day and the option of a massage after every walk…much more my style of R&R. Personally, I opted for a From Troubled to Triumphant retreat, because of the stuff I had going on in my life (a seriously messy divorce resulting in a career change, move to a different country and an empty nest. So good that I’ll be back for more next year!”

Conclusion: Embracing the no-JADE lifestyle

Remember, not JADEing isn’t about being dismissive or uncooperative. It’s about maintaining healthy boundaries, preserving your energy, and staying focused on what actually matters. Think of it as a superpower – the ability to navigate workplace dynamics while maintaining your sanity and sense of humour.

The next time you feel the urge to justify why you organise your desktop icons by colour instead of type, argue about the proper way to load the dishwasher in the break room, defend your choice of layout in the monthly newsletter, or explain why you prefer to eat lunch at your desk – stop. Take a deep breath. Channel your inner no-JADE warrior.

After all, work is challenging enough without turning every interaction into a congressional hearing. By refusing to JADE, you’re not just making your work life easier; you’re setting an example of professional boundaries that others might just follow.

And if all else fails, remember: Sometimes the most powerful response is simply a serene smile and a well-timed “Thanks for sharing.”

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