Effective Date: 20 June 2025
Last Updated: 20 June 2025
Introduction
Welcome to the Radical Renaissance Inner Circle (“we,” “our,” “us,” or “Company”), operated by Dr Margaretha Montagu. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our membership services, website, mobile applications, and related services (collectively, the “Services”).
By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
Account Information:
- Name, email address, phone number
- Billing address and payment information
- Username and password
- Profile photo and biographical information
- Communication preferences
Membership and Participation Data:
- Membership tier and subscription details
- Course progress and completion status
- Quiz and assessment responses
- Journaling entries and personal reflections (if shared)
- Coaching session notes
- Recordings (with consent)
- Community forum posts and comments
- Event attendance and participation records
Communications:
- Messages sent through our platform
- Email correspondence with our team
- Support tickets and feedback
- Survey responses and testimonials
Payment Information:
- Credit card details, billing addresses
- Payment history and transaction records
- Refund and chargeback information
1.2 Information Collected Automatically
Technical Information:
- IP address and device identifiers
- Browser type, version, and settings
- Operating system and device information
- Screen resolution and device capabilities
- Time zone and language preferences
Usage Data:
- Pages visited and time spent on each page
- Click patterns and navigation paths
- Content accessed and download history
- Search queries within our platform
- Login times and session duration
- Feature usage and interaction patterns
Location Information:
- General geographic location (city/region level)
- Time zone information
- Location data if you enable location services
1.3 Information from Third Parties
Social Media Integration:
- Profile information from connected social accounts
- Contact lists (if you choose to import)
- Social media activity related to our content
Payment Processors:
- Transaction verification and fraud prevention data
- Payment method validation information
Analytics and Marketing Partners:
- Website analytics and user behaviour data
- Marketing campaign performance data
- Demographic and interest information
2. How We Use Your Information
2.1 Primary Business Purposes
Service Delivery:
- Provide access to membership content and features
- Process payments and manage subscriptions
- Deliver personalised coaching
- Facilitate community interactions
- Send service-related communications
Account Management:
- Create and maintain your account
- Verify your identity and prevent fraud
- Provide customer support
- Process refunds and handle billing issues
Content Personalisation:
- Recommend relevant courses and content
- Customise your learning experience
- Track progress and achievements
- Provide personalized coaching insights
2.2 Communication and Marketing
Service Communications:
- Account notifications and updates
- Billing and payment confirmations
- Technical notices and security alerts
- Policy and terms updates
Marketing Communications (with consent):
- Newsletter and promotional emails
- New content and feature announcements
- Special offers and membership upgrades
- Event invitations and reminders
2.3 Analytics and Improvement
Service Enhancement:
- Analyse usage patterns and user behaviour
- Identify technical issues and improve performance
- Develop new features and content
- Conduct A/B testing and research
Business Analytics:
- Monitor membership metrics and trends
- Evaluate marketing effectiveness
- Generate business insights and reports
- Conduct market research
2.4 Legal and Security Purposes
Compliance:
- Comply with legal obligations
- Respond to legal requests and court orders
- Enforce our Terms and Conditions
- Resolve disputes and claims
Security and Safety:
- Detect and prevent fraud
- Protect against security threats
- Monitor for prohibited activities
- Ensure platform safety and integrity
3. How We Share Your Information
3.1 Service Providers and Partners
Essential Service Providers:
- Payment processors (e.g., Stripe)
- Email service providers
- Cloud hosting and storage providers
- Customer support platforms
- Analytics and monitoring services
Marketing and Communication Partners:
- Email marketing platforms
- Social media advertising networks
- Analytics and tracking services
- Survey and feedback platforms
3.2 Business Transfers
In the event of a merger, acquisition, sale, or other business transfer, your information may be transferred to the new entity, subject to the same privacy protections.
3.3 Legal Requirements
We may disclose your information when required by law, including:
- Response to subpoenas, court orders, or legal processes
- Protection of our rights, property, or safety
- Investigation of fraud or security issues
- Compliance with regulatory requirements
3.4 Consent-Based Sharing
Community Features:
- Profile information is visible to other members
- Forum posts and community contributions
- Testimonials and success stories (with permission)
Social Media Integration:
- Content sharing to connected social accounts
- Social login and profile synchronisation
3.5 Aggregate and De-identified Data
We may share aggregated, anonymised, or de-identified information that cannot reasonably be used to identify you for business, marketing, or research purposes.
4. Data Retention
4.1 Active Accounts
We retain your personal information for as long as your account is active and as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
4.2 Account Deletion
Upon Account Deletion:
- Personal identifiers removed within 30 days
- Some data may be retained for legal compliance
- Aggregate usage data may be retained indefinitely
- Backup systems may retain data for up to 90 days
4.3 Specific Retention Periods
Financial Records: 7 years (tax and legal requirements) Communication Records: 3 years Technical Logs: 12 months Marketing Data: Until consent withdrawn Legal Hold Data: Until legal matter resolved
5. Your Privacy Rights
5.1 Access and Control
Account Access:
- View and update your profile information
- Download your personal data
- Review your subscription and billing history
- Manage communication preferences
Data Portability:
- Request a copy of your personal data
- Transfer data to another service (where feasible)
5.2 Regional Privacy Rights
European Union (GDPR):
- Right to access, rectify, or erase personal data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
- Right to lodge complaints with supervisory authorities
5.3 Exercising Your Rights
To exercise your privacy rights:
- Email us at [privacy email address]
- Use the privacy request form on our website
- Contact us via the information provided in Section 12
- Response time: 30 days (may be extended in complex cases)
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
Essential Cookies:
- Session management and authentication
- Security and fraud prevention
- Basic site functionality
Analytics Cookies:
- Website usage and performance monitoring
- User behavior analysis
- A/B testing and optimization
Marketing Cookies:
- Advertising personalization
- Campaign effectiveness tracking
- Social media integration
6.2 Cookie Management
Browser Controls:
- Modify cookie settings in your browser
- Block or delete cookies
- Opt-out of tracking
Our Tools:
- Cookie preference center on our website
- Opt-out links in marketing emails
- Account privacy settings
6.3 Third-Party Tracking
Analytics Partners: Google Analytics, Mixpanel, etc. Advertising Networks: Facebook, Google Ads, etc. Social Media Platforms: Embedded content and plugins
7. Data Security
7.1 Security Measures
Technical Safeguards:
- Encryption in transit and at rest
- Secure server infrastructure
- Regular security updates and patches
- Multi-factor authentication options
- Intrusion detection and monitoring
Administrative Safeguards:
- Employee background checks
- Privacy and security training
- Access controls and authorization
- Incident response procedures
- Regular security assessments
7.2 Data Breach Response
In the event of a data breach:
- Immediate containment and investigation
- Notification to affected users (within 72 hours if required)
- Cooperation with law enforcement and regulators
- Implementation of additional security measures
7.3 Your Security Responsibilities
- Use strong, unique passwords
- Enable two-factor authentication
- Keep your devices and software updated
- Report suspicious activity immediately
- Log out of shared or public devices
8. International Data Transfers
8.1 Cross-Border Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers may be located.
8.2 Transfer Safeguards
Adequacy Decisions: Transfers to countries with adequate protection Standard Contractual Clauses: EU-approved contract terms Binding Corporate Rules: Internal data protection standards Certification Programs: Privacy Shield successors and similar frameworks
9. Children’s Privacy
9.1 Age Restrictions
Our Services are not intended for children under 18. We do not knowingly collect personal information from children under 18.
9.2 Parental Rights
If you believe we have collected information from a child under 18, please contact us immediately. We will delete such information promptly upon verification.
10. Third-Party Links and Services
10.1 External Links
Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices.
10.2 Integrated Services
Social Media Platforms: Subject to their own privacy policies Payment Processors: Have separate privacy practices Analytics Providers: May collect data independently
11. Changes to This Privacy Policy
11.1 Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.
11.2 Notification of Changes
Material Changes:
- Email notification to registered users
- Prominent notice on our website
- 30-day advance notice when possible
Minor Changes:
- Updated “Last Modified” date
- Notice in our newsletter or platform
11.3 Continued Use
Your continued use of our Services after policy changes constitutes acceptance of the updated Privacy Policy.
12. Contact Information
Primary Contact: 📧 Email: solutions@margarethamontagu.com
Response Time: We aim to respond to privacy inquiries within 5 business days
This Privacy Policy is effective as of 20 June 2025 and applies to all information collected by MargarethaMontagu.com in connection with the Radical Renaissance Inner Circle membership services.