Complaints Procedure

The Esprit Meraki Team is committed to ensuring that your retreat experience here is as beneficial as possible. We welcome your feedback in order to help us improve the service we offer to our guests.

If there is any aspect of the retreat that does not meet your expectations, please bring this to our attention as soon as possible, and we will attempt to address and amend it. If we are not able to resolve the situation to your satisfaction, you may want to bring a formal complaint.

It is possible that you did not enjoy your retreat, feel disappointed or even let down. If so, please let us know what happened or why you feel the way you do. We would like to hear from you if things did not go as you hoped, as it could help us to improve what we offer.

A formal complaint can be made by you to the Director of Esprit Meraki Retreats, who is responsible for investigating complaints. Complaints will be dealt with on a confidential basis and should be made by email, addressed to Your complaint will be acknowledged, and you will be informed as to when you can expect a response – usually within 14 days. When the Director has completed their investigation you will be informed as to the outcome.